Refund policy

Squirrels Stash – Returns & Refunds Policy

We hope you love rummaging through your Squirrels Stash goodies! However, we understand that sometimes you may need to return an order.

Changing your mind

If you purchase from us online, you generally have the right to cancel your order within 14 days of receiving it, without giving a reason.

To tell us that you wish to cancel, please email Squirrelsstashgang@gmail.com within the 14-day cancellation period.

Once you have told us that you wish to cancel, the goods should be returned to us within 14 days.

Please contact us before sending anything back so that we can provide the appropriate return instructions and return address.

Unless the item is faulty, damaged, incorrect, or we agree otherwise, the customer is responsible for the cost of returning unwanted goods.

Returned items should be looked after while in your possession. We may be entitled to reduce a refund where the value of an item has been reduced as a result of handling beyond what is reasonably necessary to inspect it.

Mystery & Surprise Items

Please remember that Squirrels Stash is all about surprises! The exact contents of mystery, scoop, Gatcha, dice and other surprise selections may vary and will not necessarily be the same as items shown in example photographs or videos.

Please purchase with the understanding that choosing the mystery experience means the individual items are selected at random through our advertised Squirrels Stash games and are not chosen individually by the customer.

Receiving a surprise item that you would not personally have chosen does not mean that the item is faulty or incorrectly supplied, provided that the order matches the product description and selection/game rules advertised at the time of purchase.

This does not affect your statutory consumer rights or your applicable cancellation rights for online purchases.

Damaged, Faulty or Incorrect Items

Please check your order when it arrives and contact us as soon as possible if an item is damaged, faulty or you have received the wrong item.

Please email Squirrelsstashgang@gmail.com with your order details and, where helpful, photographs of the problem so that we can investigate and put things right.

Your statutory rights in relation to faulty, damaged or misdescribed goods are not affected by this policy.

Items that may not be eligible for change-of-mind cancellation

Certain goods may be excluded from the usual right to cancel, including certain personalised or custom-made goods, goods that deteriorate or expire rapidly, and sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

Where an exclusion applies, this does not affect your rights if an item is faulty, damaged or not as described.

Refunds

Where you validly cancel an online order, we will process any refund due in accordance with your statutory rights. This will normally include the price paid and the applicable standard delivery charge. If you chose a more expensive delivery option than our standard delivery service, the additional delivery cost may not be refundable.

We may wait until we receive the returned goods, or evidence that they have been sent back, before issuing the refund where permitted by law.

Refunds will normally be made to the original payment method.

Model Cancellation Form

You may use the following form to cancel your order, although you do not have to use it.

To: Squirrels Stash
Email: Squirrelsstashgang@gmail.com

I hereby give notice that I cancel my contract of sale for the following goods:

Order number:

Ordered on / received on:

Name of customer:

Address of customer:

Date:

Signature (only if this form is submitted on paper)

Contact Us

If you have any questions about a return, cancellation or refund, please contact:

Squirrels Stash
Email: Squirrelsstashgang@gmail.com

Nothing in this policy affects your statutory rights under UK consumer law